Refund Policy

Returns & Exchanges

• We accept returns within 15 days of delivery.

• Items must be unused, unworn, and in original packaging with tags attached.

• Certain items (e.g., clearance, intimate apparel, personalized products) may be final sale and not eligible for return.

📦 How to Start a Return

1. Contact our customer service team at ladycee1122@gmail.com with your order number.

2. You’ll receive instructions and a return authorization.

3. Ship the item back using a trackable shipping method.

💳 Refunds

• Once your return is received and inspected, we’ll notify you of the approval or rejection.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping fees are non‑refundable unless the return is due to our error (e.g., wrong or defective item).

🔄 Exchanges

• If you’d like to exchange an item for a different size or color, please indicate this when requesting your return.

• Exchanges are subject to product availability.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item was incorrect or defective.

• We recommend using a trackable service as we are not responsible for lost packages.

❗ Non‑Returnable Items

• Final sale or clearance items

• Intimate apparel (for hygiene reasons)

• Customized or personalized products

• Digital Products Such As Tarot Readings, Consultations, and Courses